Courses

Course Description

Course Description: Designed for managers and supervisors, this course focuses on business-related language skills and effective communication within the hospitality industry.

Course Outline:

Week 1: Business Communication Essentials

• Formal and informal business language
• Writing emails, reports, and memos
• Conducting professional meetings

Week 2: Handling Meetings and Negotiations

• Vocabulary for business meetings
• Negotiation techniques and phrases
• Managing conflicts and resolutions

Week 3: Effective Professional Interactions

• Building professional relationships
• Networking within the industry
• Presenting and pitching ideas

Week 4: Managing Teams and Projects

• Leadership communication styles
• Coordinating and delegating tasks
• Providing feedback and performance reviews