Courses

Course Description

Course Description: This course is designed to help hospitality professionals understand and navigate social situations in Germany, focusing on etiquette, cultural norms, and effective communication in various social contexts.

Course Outline:

Week 1: Understanding German Social Etiquette

• Introduction to German social norms and behaviors
• Formal vs. informal situations: when to use “Sie” and “du”
• Common greetings and polite phrases

Week 2: Social Interactions in Professional Settings

• Networking at professional events
• Appropriate behavior in business meetings and conferences
• How to handle introductions and farewells

Week 3: Dining and Entertaining Etiquette

• Protocols for hosting and attending social gatherings
• Table manners and dining etiquette in Germany
• Toasting and making small talk at social events

Week 4: Everyday Social Scenarios

• Engaging in casual conversations with guests
• Navigating public transportation and public spaces
• Understanding and respecting personal space and privacy

Week 5: Celebrations and Special Occasions

• German holidays and cultural celebrations
• Proper behavior during festivals and public events
• Gift-giving etiquette for various occasions

Week 6: Handling Social Misunderstandings

• Recognizing and addressing cultural faux pas
• Apologizing and making amends in a culturally appropriate manner
• Techniques for improving cross-cultural communication

Week 7: Building Long-Term Relationships

• Strategies for maintaining professional relationships
• Follow-up communication after meetings and events
• Enhancing guest loyalty through personal connections

Week 8: Role-Playing and Practical Exercises

• Simulating various social scenarios for practice
• Feedback and improvement on role-playing exercises
• Preparing for real-life interactions with confidence

Summary

These courses empower hospitality professionals to communicate confidently with German-speaking guests, enhance guest satisfaction, and contribute to a positive overall hospitality experience. By covering a wide range of essential language skills and cultural knowledge, these courses ensure that employees are well-equipped to handle various situations in the hospitality sector in Germany